Patient Resources

Frequently Asked Questions

Do you accept my insurance?
Providing affordable, exceptional care that improves your health and well-being is our top priority. We accept all major insurance plans and we verify coverage with your insurance carrier before treatment. We offer flexible payment options and are transparent about all costs. We’ll answer all of your insurance questions and explain our claim procedures, so you can focus on getting the treatment you need.
How do I schedule an appointment?
You can call or stop by your local clinic to set up an appointment. We make every effort to get you in to see a therapist within 2 business days. We are unable to schedule appointments over email or the internet.
How long does a typical visit last?
The initial physical therapy examination will typically last 60-90 minutes. Follow up treatment sessions can last between 45-90 minutes depending on the patient’s condition and treatment plan.
What should I wear to physical therapy?
We recommend outpatients wear loose and comfortable clothing. The specific region of the body we will be treating needs to be as accessible as possible. Additionally, please bring any braces, splints, or similar equipment that you are planning to use. Please avoid wearing jeans, tight-fitting clothes, skirts, dresses, low-cut or revealing clothing.
What can I do after I have scheduled my first appointment?
Keep track of what symptoms you are having and what activities make them better or worse. This will help your therapist decide how to treat you.
What will happen at my first appointment?
Your therapist will do an evaluation, which can include testing your strength, flexibility, balance, coordination and posture. They may also manually test the mobility of your joints and muscles. They will help you determine your goals and develop a treatment plan for you, which often includes some exercises to do at home. This first appointment can last up to an hour, with subsequent appointments lasting about 30 minutes. As your condition improves, your therapist will advance your exercises at these visits and perform manual therapy as needed.

You might also see a physical therapist assistant (PTA) at some point after your first appointment. Physical Therapist Assistants must go through a two-year accredited program where they learn physical therapy theory and application as well as how to best assist the physical therapist. All PTAs must pass a national exam before they are licensed with the state. PTAs work very closely and communicate with your physical therapist when deciding how to treat you and your physical therapist always maintains the responsibility for your care.

Do you have any clinics close to me?
We have over 30 clinics across the state. You can go to our locations page to find the clinic that is most convenient for you.
What do I need for my appointment?
Please arrive 15-20 minutes prior to your initial physical therapy examination. We ask our patients to bring completed patient forms, insurance card, driver’s license, any referral or script from your doctor or health care provider, and method of payment.
What to expect from physical therapy?
Your physical therapist will perform a variety of interventions dependent on your current condition, dysfunction, pain and goals. A typical physical therapy visit will include manual (hands-on) therapy, supervised and individualized exercise, patient education, and home exercise program development and progressions.
What is the cancellation policy?
Please notify the clinic 24 hours prior to the scheduled appointment time for cancellations or to reschedule an appointment. No show fees may be administered at the clinic’s discretion.
Can I choose where I want to have physical therapy?
Yes. The patient always has the choice of where he or she wishes to receive physical therapy.
How can I protect my Medical Identity?

Patient Information Form

Conditions We Treat

Whether you suffer from low back or knee pain to balance impairments or arthritis in your hands, we can help. Physical therapy and hand therapy can help to improve the way that you move or use your hands to reduce pain and prevent future injuries. Oftentimes, physicians will prescribe physical therapy or hand therapy for an orthopedic condition or injury first as a non-invasive alternative to surgery. Our therapists are highly qualified and trained in manual, orthopedic, and hand therapies. We treat almost any ailment, condition, or injury you may have that is causing pain and discomfort including, but not limited to:

We Treat: (A-M)

Abnormal Gait Patterns

Achilles Tendon Injuries (Tendinopathy)

ACL Tear (Anterior Cruciate Ligament)

Acute Injuries

Ankle Sprain

Adhesive Capsulitis (Frozen Shoulders)

Arthritis

Back pain

Balance difficulties

Bengin Paroxysmal Positional Vertigo

Biceps Tendinitis

Bursitis

Carpal Tunnel Syndrome

Cubital Tunnel Syndrome

Congenital Injuries

Concussion

Degenerative Disk Disease

Dislocation

Dizziness

Dyspareunia

Elbow Fracture

Femur Fracture

Fibromyalgia

Greater Trochanteric Bursitis

Groin Strain

Hamstring Injuries

Hand Trauma

Headaches

Herniated Disk

Hip and Back Pain

Hip Impingement (Femoroacetabular Impingement)

Incontinence

ITBS (Iliotibial Band Syndrome) 

Joint Pain

Knee Pain

Labral Tear

Lateral Epicondylitis (Tennis/Golfer’s Elbow)

LCL Sprain (Lateral Collateral Ligament)

Low Back Pain

Lower Extremity Stress Fractures

MCL Injury (Medial Collateral Ligament)

Meniscal Tear

 

We Treat: (M-Z)

Muscle injuries

Multidirectional Instability of the Shoulder (MDI)

Myofascial Pain

Neck pain

Nerve Injuries

Occupational injuries

Osteoporosis

Osteoarthritis

PCL Injury (Posterior Cruciate Ligament)

Pelvic Fracture

Pelvic Pain

Pes Anserine Bursitis

PFPS (Patellofemoral Pain Syndrome)

Plantar fasciitis

Plica Syndrome

Post-operative recovery

Post-fracture care 

Post-stroke recovery

Postural disorders

Pre & Post Partum Pain

Repetitive motion injuries

Rotator cuff injuries

Rotator cuff Tendinitis

Shin Splints

Snapping Hip Syndrome

Spinal issues

Spinal Stenosis

Sports injuries

Sciatica

Stress Fractures

Stroke

Temporomandibular Joint Disorder (TMJ)

Thumb Arthritis

Total hip Replacement (Arthroplasty)

Total Knee Replacement

Ulnar Collateral Ligament Injury

Vertigo

Wrist Fracture

Wrist Tendinitis

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